Objective: Foster a culture of openness regarding how data is collected, used, and shared, coupled with high standards of service management.
Practical Application: Service providers should publish clear, accessible policies detailing their data handling practices. This transparency extends to the application of IT service management (ITSM) policies that align with industry best practices, ensuring services are reliable, secure, and user-centric. Documentation should include simple descriptions of the different types of data and how it is expected to be used. The uses should be specific and not rely on broad statements such as “service improvement”. They should be updated and users notified whenever there is a new use.
Outcome: Build trust with users and stakeholders through transparency and reliability, ensuring that all parties are informed and that services are managed to meet the highest standards.
Guidelines for Users
Guidelines for Organizations
- Transparency and Service Management